Your privacy matters to us. This policy explains exactly what personal data dipo4d collects, how we use it, who we share it with, and the rights you hold over your information.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
dipo4d ("we", "us", "our", or the "Company") operates the online gaming platform accessible at https://dipo4d.cam (the "Platform"). We are fully committed to protecting the personal information of every visitor and registered player who interacts with our services. This Privacy Policy (the "Policy") sets out in clear, plain language the categories of personal data we collect from users located in Indonesia and elsewhere, the purposes for which that data is processed, the parties with whom it may be shared, the safeguards we employ to keep it secure, and the rights you can exercise in relation to your data.
This Policy applies to all personal data collected through the Platform, our customer support channels (live chat, WhatsApp, email), our promotional communications, and any other service we operate under the dipo4d brand. By registering an account on dipo4d, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your relationship with dipo4d.
When you create an account on dipo4d, we collect: your full legal name (as it appears on your Indonesian National Identity Card, or KTP), date of birth, gender, email address, mobile phone number, residential address (including city, province, and postal code), and your preferred username and password. This information is necessary to create and maintain your account, verify your identity, and comply with applicable regulatory requirements.
To process withdrawals and comply with anti-money laundering (AML) obligations, we collect copies of your Indonesian identity documents (KTP), proof of address (such as a utility bill or bank statement issued within the previous three months), and a selfie photograph of you holding your identity document. We may also request supplementary documents at our discretion where there is reasonable cause to do so.
We collect the following financial information in connection with your deposits and withdrawals: your bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, or other supported banks), your e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction amounts and timestamps, currency (Indonesian Rupiah / IDR), deposit and withdrawal history, and details of any bonuses or promotions applied to your account. We do not store full debit or credit card numbers on our servers.
We maintain a complete record of your activity on the Platform, including all bets and wagers placed, game sessions and duration, win/loss history, bonus usage, and interaction with promotions. This data is used to operate the Platform, resolve disputes, detect fraud, and monitor for signs of problem gambling behaviour.
When you access the Platform, our servers automatically collect certain technical information including your IP address, browser type and version, device type and operating system, screen resolution, time-zone setting, referring URL, pages visited, and session duration. This information is used for security monitoring, fraud prevention, and service optimisation.
When you contact our customer support team via live chat, WhatsApp, or email, we retain records of those communications including the content of messages, timestamps, and the outcome of any support request. These records are used for quality assurance, dispute resolution, training, and regulatory compliance.
Where you have provided consent, we collect your marketing preferences, including the types of promotions and offers you wish to receive and your preferred communication channels (email, SMS, WhatsApp). You may withdraw marketing consent at any time through your account settings or by contacting support.
We collect Personal Data through the following means:
We process your Personal Data on the following legal grounds:
We use the Personal Data we collect for the following purposes:
We share Personal Data with carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include payment processing partners (Indonesian banks and e-wallet operato rs such as BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay), identity verification and KYC providers, fraud detection and cybersecurity firms, cloud hosting and infrastructure providers, customer support platform operators, email and SMS delivery services, and analytics and performance monitoring tools. All such providers are contractually prohibited from using your data for any purpose other than providing the contracted service to dipo4d.
We may disclose Personal Data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or regulatory directive. We may also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of dipo4d, our users, or the public.
In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on the Platform before your data becomes subject to a different privacy policy as a result of such a transfer.
dipo4d does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. Any sharing of data is strictly limited to the purposes described in this Policy.
Some of our service providers and infrastructure partners operate servers outside of Indonesia. Where your Personal Data is transferred internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses, data processing agreements, and technical security measures equivalent to those applied within Indonesia. By using the Platform, you acknowledge that your data may be processed in countries outside Indonesia that may have different data protection laws, and you consent to such transfers where necessary to deliver our services.
We retain your Personal Data for as long as your account remains active and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering regulations, resolve disputes, enforce agreements, and respond to regulatory inquiries. KYC documents are retained for a minimum of five years from the date of verification. Transaction records are retained for a minimum of five years from the date of the transaction. Marketing consent records are retained until you withdraw consent, plus a further two years for compliance documentation purposes.
After the applicable retention period expires, we securely delete or anonymize your Personal Data in a manner that prevents reconstruction or identification. Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for statistical analysis and service improvement purposes.
dipo4d employs a comprehensive, multi-layered security framework to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While we implement industry-leading security measures, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and any applicable regulatory authorities as required by law, within the timeframes prescribed by applicable data protection regulations.
Security Tip: Always use a strong, unique password for your dipo4d account and enable two-factor authentication. Never share your login credentials with anyone. dipo4d staff will never ask for your password.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device and remember information about your visit, such as your preferences and session status. We also use related technologies including web beacons, pixel tags, and local storage objects.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking strictly necessary cookies may prevent the Platform from functioning correctly. Detailed instructions for managing cookies in major browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation. You may also adjust your marketing cookie preferences at any time through your account settings on the Platform.
Subject to applicable law and certain conditions, you have the following rights in relation to your Personal Data held by dipo4d:
To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days of receipt. We may ask you to verify your identity before processing your request. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.
The dipo4d Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal information to us. If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. Parents or guardians who believe that their child may have registered on the Platform are urged to contact us immediately at [email protected] so that we can take prompt action.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where we have your email address, by sending you an email notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Policy periodically to stay informed about how we protect your data. Archived versions of previous Privacy Policies are available on request from our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact our Data Protection team through any of the following channels:
We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
Your Trust Matters: dipo4d is committed to handling your personal information with the highest standards of confidentiality and security. We never sell your data and will always be transparent about how it is used.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major banks worldwide.
We never sell, rent, or trade your personal information to third parties for commercial gain. Your data is used solely to operate and improve your gaming experience.
Your identity documents are encrypted, stored securely, and accessed only by authorized verification personnel. We delete KYC data after mandatory retention periods expire.
You retain the right to access, correct, export, or erase your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We clearly explain every category of cookie we use and give you meaningful control over your cookie preferences through your account settings and browser options.
Our bilingual support team is available around the clock to address any privacy concern, data request, or question about how your information is handled.
Review our Terms & Conditions for the full rules governing your account, or visit our FAQ for quick answers to the most common questions.